01If something is wrong
Tell us within 7 days of collection or delivery. Send your order number and a photo showing the problem.
If the fault is ours, such as the wrong paper, the wrong size, a printing defect or damage in transit, we will reprint the affected items free of charge or refund what you paid for them. You choose.
02What we cannot refund
Mistakes in artwork you approved, such as spelling, layout or the wrong phone number.
Small colour differences between your screen and the printed item, or between separate print runs.
Orders you no longer need after they have gone to press.
03How refunds are paid
Refunds go back to the card or mobile wallet you paid with, normally within 5 working days of us agreeing the refund.
04Returning items
You do not usually need to send faulty items back. If we do need them, we will arrange and pay for the return.
05Contact
Email hello@tazamaprint.com with your order number and we will reply within one working day.