Question 1

Which file types can I upload?

Accepted Answer

A print-ready PDF gives the most reliable result. We also accept AI, EPS, TIFF, PNG, JPG and PSD files up to 500 MB.

Question 2

What is bleed and do I need it?

Accepted Answer

Bleed is extra artwork that runs 3 mm past the edge of the page. We trim through it, so colours and images reach the edge with no thin white line. Add 3 mm on every side and keep text 3 mm inside the trim.

Question 3

What resolution should my images be?

Accepted Answer

300 dpi at the printed size for cards, flyers and stickers. Banners are seen from further away, so 100 dpi at full size is enough.

Question 4

Should I send RGB or CMYK?

Accepted Answer

CMYK. Screens show colours in RGB, which can look brighter than ink on paper. If you send RGB we convert it, and some bright greens and blues may print a little duller.

Question 5

Do you check my file before printing?

Accepted Answer

Yes, every file. You see quick checks for size, resolution and page count as soon as you upload, and a person on our prepress team looks at it again before it goes to press. If something needs fixing, we tell you before we print.

Question 6

When will my order be ready?

Accepted Answer

You see the ready date on the product page before you order. It counts working days from when your artwork is approved, so approve early to keep the date.

Question 7

Can I get it faster?

Accepted Answer

Most products have Express (2 working days) and Same day options. The extra cost is shown as you choose, so you can decide if speed is worth it.

Question 8

Is there a cut-off for same-day printing?

Accepted Answer

Yes. Same-day jobs need approved artwork by 10:00 on a working day.

Question 9

Can I collect my order?

Accepted Answer

Yes, collection is free. We email you when your order is ready, with collection details.

Question 10

How much is delivery?

Accepted Answer

Delivery is a flat AED 30.00 per order, added at checkout. Choose Collect instead and there is no charge.

Question 11

How long does delivery take?

Accepted Answer

We dispatch on your ready date and email you when your order leaves us.

Question 12

How can I pay?

Accepted Answer

By card or mobile wallet (Apple Pay or Google Pay) at checkout. Payment happens on our payment provider's secure page, so your card details never reach our website.

Question 13

Do your prices include VAT?

Accepted Answer

Product prices are shown without VAT so businesses can compare like for like. VAT at 5% is added at checkout and shown on your invoice.

Question 14

Can I get an invoice for my company?

Accepted Answer

Yes. Add your company name at checkout and it appears on the VAT invoice we email with your order confirmation.

Question 15

Can I get a written quote first?

Accepted Answer

Yes. On any product page choose Email me this quote. You get a quote reference and a link that reopens the exact same options, so you can order later at that price.

Question 16

How do I reorder something I printed before?

Accepted Answer

Email us your order number or quote reference. We keep your print-ready files, so we can print again without you sending artwork.

Question 17

Can I change a few details on a reprint?

Accepted Answer

Yes. Send the updated file and quote your previous order number. If only the text changes, the price stays the same as a new order with the same options.

Question 18

What if something is wrong with my print?

Accepted Answer

Tell us within 7 days with a photo. If the fault is ours we reprint it free or refund you. See our returns policy for the details.

Question 19

What file should I send for business cards?

Accepted Answer

A print-ready PDF at 85 × 55 mm (or 55 × 55 mm for square cards) with 3 mm bleed on every edge. We also accept AI, EPS, TIFF, PNG and JPG.

Question 20

How quickly can I get my cards?

Accepted Answer

Standard turnaround is 5 working days. Express takes 2 working days and same day is available when you order early.

Question 21

Can you print on both sides?

Accepted Answer

Yes. Choose Front and back under Printed sides and the price updates instantly.

Question 22

What file should I send for flyers and leaflets?

Accepted Answer

A print-ready PDF at your finished size, for example 210 × 297 mm for A4, with 3 mm bleed on every edge. Folded leaflets should be supplied as flat, unfolded pages.

Question 23

Which paper should I choose?

Accepted Answer

130gsm gloss suits handouts and inserts. 170gsm silk feels more substantial, and 250gsm silk is stiff enough for menus and price lists.

Question 24

How quickly can I get my flyers?

Accepted Answer

Standard turnaround is 5 working days, Express is 2 working days and same day is available for urgent jobs.

Question 25

What file should I send for banners and signage?

Accepted Answer

A PDF with the same proportions as your banner, so it scales cleanly to full size. We also accept AI, EPS, TIFF, PNG and JPG. Keep text away from the edges so hems and eyelets do not cut through it.

Question 26

Which material is best outdoors?

Accepted Answer

PVC 440gsm is the all-round outdoor choice. On fences and scaffolding in exposed spots, mesh lets the wind through so the banner stays up.

Question 27

How quickly can I get my banner?

Accepted Answer

Standard turnaround is 4 working days, Express is 2 working days and same day is available for events.

Question 28

What file should I send for stickers and labels?

Accepted Answer

A print-ready PDF at the finished sticker size with 3 mm bleed. For die-cut shapes, add the cut line as a separate spot colour layer, or we will create one during the artwork check.

Question 29

Are the stickers waterproof?

Accepted Answer

White and clear vinyl are waterproof. Add gloss or matt lamination to paper stickers for extra protection against scuffs and splashes.

Question 30

What is the difference between kiss-cut and die-cut?

Accepted Answer

Kiss-cut stickers stay on a shared backing sheet so they are quick to peel. Die-cut stickers are cut right through and arrive as individual shapes.

Question 31

How should I set up my file?

Accepted Answer

One PDF with every page in reading order, front cover first and back cover last, at your finished page size with 3 mm bleed on every edge. Choose the page count that matches your PDF, including the covers.

Question 32

Which binding should I choose?

Accepted Answer

Stapled (saddle-stitched) suits up to 64 pages and is the most economical. Perfect binding gives a square spine you can print on, best from 32 pages. Wire-o lets the book lie flat, which suits manuals and notebooks.

Question 33

Can I order just a few copies?

Accepted Answer

Yes. Short runs start from 10 copies, so you can print a proof run before a bigger order.

How can we help?

Artwork and files

Turnaround

Delivery and collection

Payment

Reprints

Products and paper

How can we help?

Artwork and files

Which file types can I upload?

What is bleed and do I need it?

What resolution should my images be?

Should I send RGB or CMYK?

Do you check my file before printing?

What file should I send for business cards?Business cards

What file should I send for flyers and leaflets?Flyers and leaflets

What file should I send for banners and signage?Banners and signage

What file should I send for stickers and labels?Stickers and labels

Turnaround

When will my order be ready?

Can I get it faster?

Is there a cut-off for same-day printing?

How quickly can I get my cards?Business cards

How quickly can I get my flyers?Flyers and leaflets

How quickly can I get my banner?Banners and signage

Delivery and collection

Can I collect my order?

How much is delivery?

How long does delivery take?

Payment

How can I pay?

Do your prices include VAT?

Can I get an invoice for my company?

Can I get a written quote first?

Reprints

How do I reorder something I printed before?

Can I change a few details on a reprint?

What if something is wrong with my print?

Products and paper

Can you print on both sides?Business cards

Which paper should I choose?Flyers and leaflets

Which material is best outdoors?Banners and signage

Are the stickers waterproof?Stickers and labels

What is the difference between kiss-cut and die-cut?Stickers and labels

How should I set up my file?Books and booklets

Which binding should I choose?Books and booklets

Can I order just a few copies?Books and booklets